At Secret Nail & Beauty Supply we are proud of our wide selection of products and we stand by their quality. If you should happen to have a reason to want to return a purchased item, please refer to the below Secret Nail & Beauty Supply Return Policy and Warranty.
- No return or exchange on chemical (polish, lotion, etc.), electrical (flat iron, blow dry...), hygienic products (files, scissors, lashes...), and all furniture items.
- Return or exchange can ONLY be accepted for unopened/unused products in original factory sealed packaging.
- Absolutely no returns on non-sealed items!
- For USA/International customers: please declare the package as Return Product with a value less than $20; otherwise there will be extra Canadian tax/duty.
- Please use a registered mail, or a track-able shipping method, and prepay the shipping cost to ship back the package. If your account is not credited within a reasonable time, please contact our customer service department.
Secret Nail guarantees our products 100% against manufacturer defects. If there is a manufacturer defect, contact customer service within 7 days of receipt for product replacement or full in-store credit. If you purchase an item that is defective. We ask that you return the merchandise:
- In the original packaging;
- With a Secret Beauty Supply receipt.
Merchandise that is under manufacturer’s warranty will be subject to that warranty. Secret Nail & Beauty Supply provides a 6 month warranty period only for electrical products purchased directly from Secret Nail & Beauty Supply. Where applicable, remaining warranty is with manufacturer. This warranty does not apply to products that are damaged from abuse, negligence, or damaged in shipping.
All returns must be presented with valid Secret Beauty Supply receipt. All other returns are only accepted if in original condition / packaging for a full credit within 7 days of receipt of goods. Discontinued / Specials / Furniture/Clearance items and chemical products excluded.
• Secret Nail does not accept responsibility for shipping charges on returns.
• Absolutely no refunds.
• All sales are final.